1. Personal information

All content you view on this website is for your own needs and interests, so you can use the website without providing any personal information. However, in some cases, when related to the registration of services, registration for a consultation, etc., we may ask you to provide personal information.

In this Privacy Policy, "personal information" is to be construed to include your name, user name, address, email address, phone number, profile pictures or information about the business you operate, or any information provided by you to G Ocean in accordance with the provisions of Vietnam laws.

2. Collection of user information

2.1 Information provided by User when accessing or using products and services on G Ocean's website(s)

Some of G Ocean services require users to create an account or register, we may ask you to provide certain information about yourself and related information to set up an account or profile.

By providing information to G Ocean through this website, you implicitly understand and consent to the collection, use and disclosure of personal information in accordance with the terms and conditions of the Privacy Policy as set out below.

You expressly agree and accept that the personal information you provide on the website may be stored at our headquarters or offices, and/or that personal information may be stored on several current owned computers or to-be-acquired servers for the purpose of operating and developing our website and other services.

If you order a product, request a service or submit feedback on the website, we may contact you to ask for additional information needed to process or complete your order or your request.

2.2 Information that we collect during your use of the service

We collect information about the services you use and how you use them. This information includes:

Device information – such as the hardware model, IMEI number and other unique device identifiers, MAC address, IP address, operating system version and settings of the device you use to access the website.

Login history information – such as when and how long you use the services, search query terms you enter through the services and any other information stored in cookies that we place on your device.

Location information – such as your device's GPS signal or information about nearby WiFi hotspots and carrier towers that may be transmitted to us when you use certain services.

Other information – such as about provided area of ​​your business operation, information about the products and services you offer or your business competitors. 

The Customer and User information collected by us will be used, stored and kept confidential as the information provided by the Customer and the User themselves in accordance with the provisions of this section 2.1 of this Privacy Policy and relevant Vietnam laws.

3. The use of user information

We use your personal information for the following purposes:

3.1 To verify the identity of the user of the product or service; Contact and exchange with Users information about products and services that we provide.

3.2 To send you information about our policies, services and changes in policies, services, promotional information;

3.3 To make payment transactions, send notices during the transaction, confirm payment;

3.4 To provide customer care and support services. Upgrades of our service; Handling complaints, collecting fees, solving problems, disputes, complaints arising;

3.5 To use personal information to contact and be contacted by other Users through authorized websites.

3.6 To use your personal information for our business purposes, such as analyzing and managing your business activities, market research, testing and development of our products and services, identify usage trends, determine the effectiveness of your advertising strategies, promotions, test results of products and services, and other business purposes such as displaying your logo and reviews of us in our website and in accordance with the provisions of current law.

3.7 We may connect with some other units – our partners to provide products or services to you. At that time, we need and will exchange and provide your personal information to these units for them to complete your request. These units are also not allowed to use your personal information for other purposes and comply with privacy regulations when providing products and services to you. The use of this personal information by the above partners is not under our control and we will not be responsible in this case.

3.8 We use browser cookies to:

a. To provide customized, personalized content and information;

b. Monitor the effectiveness of our marketing campaigns,

c. To monitor aggregate metrics such as total number of visitors and traffic,

d. To diagnose or repair technical problems reported by users or our employees;

e. To query your information after you log in.

4. Storage of personal information

Your personal information will be stored by us at:

• We store and process your personal information on servers located in our data centers.
• Your personal information may also be stored at our headquarters or offices or at any of our other data backup facilities from time to time;
• The period of storage of personal information is carried out in accordance with the law and our data storage purposes.

5. Disclosure of personal information

Your personal information may be required to be disclosed to the competent Government agencies or to the relevant Third Parties in the following cases:

• To provide services or products at your request; Or is it necessary for order processing (e.g. support or complaint handling facility)
• To perform the obligations to provide personal information at the request of a competent Government agencies or as prescribed by law.
• To protect us and other Third Parties: we only release account information and other personal information when we are confident that giving such information is in accordance with the law, protecting interests, properties of yours and other Third Parties.

6. Record browser information (cookies)

Sometimes, we love to use “cookies” to help us improve our website or improve our services to you. This information is commonly known as “cookies”. “Cookies” are pieces of information that are stored on your computer's hard disk or browser, not on a website. They allow to collect some information about your computer such as IP address, operating system, browser mode and addresses of related websites.

If you do not wish to receive these cookies, or would like to be notified when these cookies are placed, you can set your browser to do this if your browser supports it. Please note, if you disable receiving cookies, you will not be able to access or use certain features on the website that are not specified in advance. We do not intentionally limit your use in this situation, this is only limited to programming and building websites.

7. Security of personal information

In providing the service, G Ocean may put in place reasonable security measures to prevent illegal access and improper use of the personal information you have submitted to us.
G Ocean is committed to always making efforts to use the best measures to secure Customer's information to ensure that information is not stolen or disclosed unintentionally.
We undertake not to share, disclose, sell or rent Customer's information with any third parties without Customer's permission.

As there is always a risk involved in providing personal data, whether provided in person, by phone or over the internet, or through other technical means; and no technical system is completely secure or resistant to all “hackers” and “tampers” (those who enter illegally to rummage through information), we always try to take appropriate precautions for each characteristic of the way information is received in order to prevent and minimize possible risks to you. With the understanding that perfect security does not exist on the network (internet) environment, we use standard technology to protect personal information, including firewalls, layers of security keys, data encryption. We also have appropriate security measures in place in our facilities to protect the privacy of your personal information. However, with reasonable security measures in place in the extent of our knowledge, we are not responsible for any loss or disclosure of your information. In addition, we are not responsible for the disclosure of your information by our partners or by other companies that are not under our control.

Otherwise, we request that you do not disclose or share passwords or other identifying information we provide to you with anyone else, including our employees. Passwords and information collected are our property and your use may be revoked at our discretion. You also may not use any other password that is not your account password.

8. Adjustment of personal information

Whenever you use our services, we give you the right to correct your personal information. If the information is incorrect, we may promptly update or delete it – unless otherwise required to keep the information for a legitimate business or legal purpose.

When we update your personal information, we may ask you to verify your identity before we process your request.

We may also actively or at your request add, correct or delete personal information data that is inaccurate, incomplete or not up to date while you are still associated with our activities.

9. Subject “Under Age”

We refuse to serve individuals who are under the age of minors under applicable law. Accordingly, minors are not entitled to purchase or attempt to use products or services, whether free products or services based on the terms and conditions of this website without the consent of the parents or guardian, legal representative, unless applicable or permitted by local law.

10. Changes to the Privacy Policy of Personal Information

We may change this policy from time to time, including adding, changing, removing parts or all of the content or suspending the website without notice to the User. The modification, addition, and removal of the content of this Privacy Policy are updated and posted on this website.

The addition, change or removal of the content of this Privacy Policy will take effect from the time it is posted on the website. In the event that we update the Privacy Policy and you use the service after the update, it means that you have agreed to the new term(s) defined in the update.

You can check the policy “effective date” listed at the top of the page to see when the Privacy Policy was recently updated.

11. Links outside of this website

Our website and services may link to Third Party websites and services that are beyond our control. We are not responsible for the safety or security of any information collected by other websites or services. You must exercise caution and consider the privacy decisions that apply to Third Party websites and services that you use.

12. Information exchange and confirmation

We will contact and exchange information through the email address you provide when registering for the service. In case there is a change or detection of an illegal use of an email address, please notify us immediately for timely support measures.

Confirmations that you send to us via email may be considered as a satisfactory confirmation for us to carry out the work for you and your Business. 

Please feel free to contact us with any questions or comments about our Privacy Policy or websites owned by G Ocean via email: [email protected] or phone number: 0975-936-952.